About the company
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Responsibilities
- Lead, coach, and develop a team of managers and Technical Success Managers to build a strong leadership bench and foster a customer-centric culture.
- Take end-to-end regional ownership of customer success outcomes, including satisfaction, retention, adoption, and expansion.
- Drive innovation in customer engagement models, team operating rhythms, and success programs to improve scale and efficiency.
- Build trusted relationships with executive customer stakeholders and serve as a senior escalation point for strategic situations.
- Partner cross-functionally with Sales, Support, Product, and Professional Services to advocate for customer needs and optimize the overall experience.
Requirements
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
- 10+ years of experience in customer success, account management, technical account management, or similar customer-facing roles.
- 5+ years of senior leadership experience managing managers and building high-performing, scalable organizations.
- Demonstrated success driving customer adoption, retention, satisfaction, and growth in a complex enterprise environment.
- Strong executive presence with the ability to build trusted relationships with senior customer stakeholders and internal executives.
- Strong analytical and operational skills with experience using data to assess risk and drive strategic decision-making.
Conditions
- This is a Hybrid role, reporting to the VP of Customer Success in the Customer Success department.
- Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education reimbursement, and in-office perks.