N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager
Lead compliance governance, audit remediation, and the preventive control framework within the Complaints Management & Prevention department
Reporting directly to the head of the department
Own the end-to-end planning and execution of the regulatory remediation roadmap
Establish a robust, BaFin-compliant preventive Root Cause Analysis (RCA) framework
Oversee CMP's Written Orders (SfO)
Responsibilities
Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations
Written Order (SfO) Ownership: Maintain, update, and own CMP's Written Orders, procedures, and work instructions
Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders
Team Leadership & Performance: Direct and mentor Associate/Specialist team members
Requirements
5+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space
Full working proficiency in German language
Professional experience in banking operations, regulatory compliance, or audit remediation, with at least 2+ years leading people or major workstreams within complaint management or dispute resolution in a regulated financial institution
Deep knowledge of European and German banking regulations, including MaBeschwer, MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, and PSD2 Article 101
Proven track record of executing complex regulatory remediations, implementing internal control systems (ICS), and managing cross-functional projects
Experience in communicating with senior stakeholders
Understanding of the cases processing technology, customer interfaces, and ticketing platform
Professional fluency in English and German
Conditions
Competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
Premium subscription on personal N26 bank account, as well as subscriptions for friends and family members
Vacation days vary depending on location of work. Additional day of annual leave for each year of service
High degree of autonomy and access to cutting edge technologies