About the company
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.
Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.
Responsibilities
- Leading incident management and day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met.
- Provide exceptional customer service and help desk support.
- Administering and maintaining Acumatica SaaS Deployment lifecycle operations.
- Developing and implementing strategies for administering and maintaining Acumatica SaaS Deployment lifecycle operations.
- Operating and maintaining AWS environments following standard procedures.
- Identifying and implementing optimization opportunities and solving complex problems affecting service delivery across the environment.
- Providing level 3 support for customer/partner initiated issues and mentoring junior engineers.
- Identifying systems deficiencies and recommending innovative solutions.
- Documenting forecasts, plans, and resolutions for on-going and future reference.
- Driving innovation, promoting, and implementing new tools, technologies, policies, and procedures in support of continuous improvement.
- Collaborating with cross-functional teams to ensure alignment and consistency across the organization.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or equivalent.
- At least 5+ years’ experience in relational databases, preferably using MS SQL, and experience with database design and optimization.
- At least 5+ years’ experience in managing websites, preferably using IIS, and experience with web technologies.