About the company
Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. We value the unique backgrounds, experiences and perspectives each person brings to our workplace.
Responsibilities
- Design and build the Goals Measurement Frameworks & Benchmarks for initiatives and pilots across the CX org - providing a standard way to define, baseline, and track goal attainment across programs.
- Lead end-to-end one-off investigations — scoping an ambiguous business question, pulling and analyzing the data, and delivering a decision-ready answer with minimal oversight.
- Stand up new dashboards and reporting (journey health, CX theme-and-impact, QBR/MBR inputs, NPS/OKR baselines) and corresponding documentation to allow handoffs to operational reporting teams once stable.
- Partner with data scientists on health-score and forecasting work — contributing exploratory analysis, segmentation, and validation to support modeling decisions.
- Build reusable data products (Snowflake-backed tools, automated pulls) that let insight delivery scale beyond manual reporting.
- Collaborate cross-functionally with CX leadership, data science, and operational reporting teams to keep new builds well-documented and handoff-ready.
Requirements
- 5–8 years of experience owning analytical problems end-to-end: from framing the business question, through analysis, to influencing stakeholders and operationalizing the solution.
- Strong, daily-use SQL and Python skills, not just familiarity.
- A track record of scoping ambiguous problems yourself and driving them to a clear answer, with minimal hand-holding.
- Enough applied statistics/ML literacy to be a credible thought partner to a data scientist, without needing to own the full model lifecycle.
- Communicate findings clearly to non-technical and senior stakeholders.
- Tableau, Snowflake/Streamlit, customer analytics experience, and prior measurement framework work is a plus.
Conditions
- Base Pay Range For US Locations: $120,000 — $180,000 USD.
- Total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
- This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events.