About the company
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Responsibilities
- Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews.
- Collect, analyse, and verify customer information according to KYC/AML guidelines.
- Review customer transaction history and provide insights into customer behaviour patterns.
- Conduct periodic reviews and analyse changes in customers history and account usage.
- Ensure customer records are accurate and updated as required.
- Perform and document customer risk assessment based on collected information.
- Escalate to relevant teams when identifying activities exceeding our internal risk tolerance.
- Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed.
- Ensure compliance with local regulations depending on the various jurisdictions Wise operates.
- Assist in identifying opportunities to improve KYC processes and contribute to policy updates.
- Support KYC Operations Associate Analysts by providing training and mentoring.
- Effective communication with customers by phone, email, and chat.
Requirements
- Excellent verbal and written English skills (additional language skills are a plus).
- A minimum of 2-3 years of experience in Operations, preferably in CDD/EDD/AML or compliance roles.
- Working knowledge of global KYC/AML compliance regulations and standards.
- Ability to take decisions and apply risk-based approach.
- Punctual, independent, proactive and willing to get things done.
Conditions
- Full-time position in São Paulo, Brazil.
- Compensation: BRL 7,550 - BRL 8,100 monthly.