About the company
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better.
Responsibilities
- Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
- Communicate product priorities and build consensus
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Stay ahead of the curve on AI product trends and research
- Integrate usability studies, research and market assessments into product requirements
- Communicate complex problems into easily understood requirements and provide solutions
- Guide the promoting of efforts across different groups of team members
Requirements
- 12+ years of software product management experience
- Experience integrating AI into work processes
- Strong prioritization skills
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Proven experience shipping 1+ AI-native products from conception to production scale
- Deep working knowledge of Model Context Protocol (MCP) architecture, server design, and MCP-based system orchestration
- Understanding of Agent-to-Agent (A2A) communication protocols and multi-agent workflow design
- Hands-on familiarity with LLM capabilities, limitations, hallucination patterns, and prompt engineering trade-offs
- Experience architecting product solutions across multiple platforms or APIs
- Deep knowledge of the HR technology landscape
- Experience with consumption-based pricing models or token-based economics in AI products
Conditions
- Base pay: $190,900 to $334,100, plus equity, variable/incentive compensation and benefits