MiddleRemoteUK
Client Service Analyst
О роли
Описание вакансии
About the company
- Position listed on behalf of a partner company managing all applications and next steps.
- Fast-paced, international digital finance environment.
Responsibilities
- Respond to customer inquiries through live chat and email, providing timely, accurate, and professional support.
- Deliver a consistently high-quality customer service experience.
- Maintain strong knowledge of the platform, products, services, and relevant market developments.
- Manage and follow up on inquiries and complaints from existing and prospective customers.
- Translate customer concerns and recurring feedback into constructive insights and recommendations for management.
- Monitor frontline operations, identify discrepancies or potential risks, and escalate relevant issues.
- Collaborate with team members to maintain smooth daily operations.
- Identify opportunities to improve team performance, workflows, and customer support processes.
Requirements
- Bachelor's degree in finance, economics, mathematics, or a related field preferred; diploma in business administration or business management minimum.
- Approximately 2–4 years of customer service experience, particularly in frontline support involving live chat and email.
- Experience in financial services, financial technology, or cryptocurrency-related businesses is an advantage.
- Strong numerical and analytical skills.
- Proficiency in both Turkish and English; Turkish reading and typing are mandatory.
- Genuine interest in fintech, digital assets, and cryptocurrency trading.
- Strong problem-solving and communication skills.
- Proactive, self-driven team player.
- Willingness to work five-day rotating shifts, including weekends and public holidays (8:00 AM–5:00 PM, 4:00 PM–1:00 AM, 12:00 AM–9:00 AM).
Conditions
- Professional development: access to a study and growth fund.
- Team activities: internal events, workshops, and team-building activities.
- International collaboration: work alongside colleagues from diverse backgrounds.
- Career advancement opportunities within a rapidly expanding digital finance business.
- Internal mobility.
Стек и навыки
С чем работаем