Partner Solution Engineer

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

• Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set the solution standards partners build to on the Now Platform.
• Apply an AI-first mindset in all partner engagements — from design workshops to solution architecture — ensuring partners are equipped to lead in an AI-driven market.
• Translate partner ideas and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications.
• Drive conversations around market positioning, industry opportunities, and how AI can create differentiated solutions.
• Provide expert architecture and AI readiness guidance ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity.
• Conduct deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios.
• Evaluate solution architectures against the Partner Co-Innovation Framework including upgrade survivability, security posture, and scalability.
• Collaborate with Product and Engineering teams to align partner innovations with ServiceNow platform priorities and AI strategy.
• Capture, document, and publish repeatable patterns, architectures, and design frameworks (Orbital, FLIGHT) to scale partner innovation across the ecosystem.
• Develop industry-specific reference architectures for verticals including Financial Services, Healthcare, Manufacturing, and Public Sector.
• Contribute validated patterns to the Pattern Library for use by partners across all Co-Innovation Maturity Tiers.
• Continuously refine design frameworks and delivery methods to enhance partner experience and measurable business outcomes.

• Passion for innovation, design standards, and cutting-edge architecture practices.
• Deep technical architecture and go-to-market alignment skills.
• Experience with design thinking frameworks.
• Knowledge of ServiceNow platform and AI technologies.
• Ability to work across partners as a force multiplier focused on standards, reuse, and quality.