MiddleOfficeRaleigh, NC
Sales Account Manager
О роли
Описание вакансии
About the company
- Bandwidth is a global communications software company and Tier 1 network operator with global reach.
- The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
- As communications shifts to AI, Bandwidth is the infrastructure layer making it possible.
About the role
- Take over an established book of about 350 SMB customers, worth roughly $8MM in annual recurring revenue.
- Half the job is protecting existing customers; the other half is finding where they could do more.
- Move smaller accounts upmarket and win traffic that large customers are still sending to competitors.
- Success is measured on the performance of your book.
Responsibilities
- Take ownership of an existing book of ~350 SMB accounts, roughly $8MM ARR, as the primary point of contact.
- Use account data (spend trends, product mix, usage volume) to decide which accounts need attention, which have room to grow, and which are at risk.
- Protect and grow the total revenue of your book: retain existing spend, catch risk early, expand where there's opportunity.
- Move customers upmarket through product expansion and winning a larger share of wallet.
- Build relationships with several contacts at each key account, from technical stakeholders to business decision-makers.
- Learn each customer's communications needs across voice, phone numbers, E911, and messaging; find up-sell and cross-sell opportunities.
- Keep pipeline and forecast accurate, and keep account records in Salesforce clean.
- Work with internal partners to solve customer issues and move deals forward.
- Achieve an assigned quota measured against the total revenue of your book.
Requirements
- 2–3 years of closing or BDR experience with a track record of hitting targets.
- Ability to manage a high-volume book without letting important accounts slip.
- Comfort using data to prioritize time and build a case for customers.
- Strong written and verbal communication, with the ability to explain technical products simply.
- Bachelor's degree in business, marketing, or a related field (preferred).
Bonus points
- Experience in SaaS, CPaaS, telecom, or UCaaS sales.
- Familiarity with voice and messaging concepts such as SIP trunking, number porting, 10DLC, or E911.
- Experience with Salesforce and BI tools such as Sigma.
Conditions
- Location: Raleigh, NC.
- 100% company-paid Medical, Vision, & Dental coverage.
- Four weeks of PTO for new hires.
- PTO Embargo, Mahalo moments program, workout lunches, nutritionist access.
Стек и навыки
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