About the company
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime.
Responsibilities
- Lead on call response and triage – help design and lead the 24x7 response team for triage and rally engineering to address service degradation
- Define, publish, and continuously refine Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) for all critical services
- Own the error management practices, including monitoring and alerting, and surfacing notable errors to the development team
- Lead the design and implementation of comprehensive observability platforms — metrics, structured logging, and distributed tracing
- Drive toil reduction initiatives by identifying and automating repetitive, manual operational work
- Design and execute chaos engineering programs to proactively uncover reliability weaknesses
- Lead blameless postmortem culture: facilitate incident retrospectives, extract systemic learnings, and track corrective action items to completion
- Build and improve on-call incident response processes, runbooks, and escalation paths
- Collaborate with platform and application developers to bring new features and services into production
- Champion reliability engineering best practices across the organization
- Mentor team members on SRE philosophy, technical decision-making, code reviews, and cloud engineering best practices
- Participate in roadmap planning, identify areas of improvement, and perform technology evaluation and selection
Requirements
- 8+ years of experience in scalable, distributed systems architecture
- 3+ years of hands-on Site Reliability Engineering experience, including ownership of SLOs and error budget management
- 4+ years of experience with Cloud Platforms, including GCP
- 4+ years of experience in infrastructure as code (Terraform, AWS CDK)
- 5+ years of experience in scripting using Python, Shell, or a similar language
- 4+ years of experience with orchestration technologies, including Kubernetes
- In-depth understanding of networking, including routing, naming, security, network performance, and network failure modes
- Demonstrated experience designing and operating observability stacks (e.g., Prometheus, Grafana, Datadog, OpenTelemetry, Jaeger, or equivalent)
- Experience with incident management platforms and on-call tooling (e.g., PagerDuty, OpsGenie)
- Experience defining and implementing automated service deployments
- Experience managing databases — PostgreSQL, Redis, DynamoDB, MongoDB
- CS Degree or equivalent experience
Conditions
- Hybrid work in Pune, Maharashtra, India
- Equal opportunity employer committed to a diverse environment