JuniorOfficeBerlin
Scaled Account Manager
О роли
Описание вакансии
About the company
- Navan provides Travel and Expense solutions
Responsibilities
- Support customers with timely, accurate communications
- Own the renewal cycle for your portfolio
- Develop deep understanding of travel and expense product offering
- Monitor and respond to email inquiries from administrators
- Drive satisfaction, adoption, retention, reduce churn
- Handle customer escalations across teams
- Act as the voice of the customer
- Run playbooks to drive adoption and track KPIs
- Document processes
Requirements
- Bachelor's degree
- 1+ year of experience in customer success, account management, sales or related customer-facing position in SaaS
- Fluency in English and German is mandatory
- Passion for customer experience and technology
- Superior written and verbal communication skills
- Detail-oriented and organized
- Data-driven approach
Conditions
- Based in Berlin
- Reports to Manager, Scaled Account Management
- World-class training and enablement
Стек и навыки
С чем работаем