About the company
Agoda is part of Booking Holdings [NASDAQ: BKNG], with over 7,000 people from 90 countries. Strategic Partnerships is a team of creative entrepreneurs developing solutions for Agoda's non-accommodation partners.
Responsibilities
- Lead or support migrations from existing systems into Salesforce, including integration with systems of record and downstream process automation
- Gather business requirements from end-users and leadership stakeholders and translate them into system design proposals
- Implement Salesforce features with a focus on automation using Flows, Process Builder, and APEX/JavaScript
- Perform core Salesforce administration: profiles, roles, validation rules, workflow rules, Lightning Flows, record types, picklists, layouts, mobile setup, data management
- Support end users through training, adoption support, and issue resolution
- Maintain dashboards, reporting, and Salesforce data quality
- Work cross-functionally with Commercial, Operations, Product & Tech, Finance, Marketing
Requirements
- 3+ years of hands-on Salesforce experience
- Strong knowledge of Salesforce best practices, administration, and platform functionality
- Experience designing and implementing new processes and improving user adoption
- Understanding of relational databases, integrations, and source-to-target data mappings
- Familiarity with agile development practices
- Strong analytical thinking and structured problem solving
- Strong written and verbal communication skills
- Salesforce Administrator and Salesforce Advanced Administrator certifications