About the company
At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Tecsys is a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).
Why This Role Matters
As a Site Reliability Engineer you will join our Network and Security Operations Center (NSOC), a team at the heart of platform reliability for our mission-critical SaaS environments. You'll respond to incidents, keep day-to-day operations running smoothly, and lead improvements and automation that cut repetitive work and technical debt.
Responsibilities
- Respond to and resolve P1–P4 incidents during your day hours, working closely with the NOC team across North America and India.
- Dig into repeat incidents to find the root cause and put fixes in place so they don't come back.
- Handle recurring operational work, including onboarding and offboarding requests and monitoring changes.
- Run regular backup checks and infrastructure reliability checks.
- Build automation and improvements that reduce manual effort and technical debt for the team.
- Contribute to projects such as our backup architecture redesign.
- Develop tooling and automation on top of AWS and Azure to continuously reduce the need for manual intervention.
Requirements
- Bachelor's degree in computer science or related field.
- Strong background with at least 3+ years of experience working in a technical SaaS environment.
- Hands-on experience with Kubernetes, AWS and Azure at scale.
- Hands-on expertise with Infrastructure as Code and automation tooling (Terraform, Ansible, or similar).
- Experience with CI/CD pipelines (GitLab preferred, Jenkins acceptable) and monitoring and observability tooling (Datadog or equivalent), including metrics, alerting and dashboards.
- Experience with monitoring and alert handling.
- Solid incident management experience, including on-call rotations, escalations, and postmortem.
Conditions
- Benefits (Insurance and access to learning platform) and vacation from day one.
- Flexible work environment.
- Regular Employee Engagement initiatives.
- Room to learn, stretch and take on new challenges.
- Collaboration with global teams.