About the company
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
Responsibilities
- Provide technical support to users via tickets, chat, and community forums.
- Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
- Collaborate with the engineering team to escalate and resolve complex technical challenges.
- Create and maintain documentation, FAQs, and knowledge base articles.
- Identify common issues and work on solutions to improve product reliability and user experience.
- Contribute to the community by answering questions and sharing best practices.
Requirements
- 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
- Open to participate in an paid on-call rotation to provide after-hours support
- Strong understanding of workflow automation, APIs, and integrations.
- Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Good understanding of JavaScript, Node.js, and Docker.
- Experience with Kubernetes is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Passion for helping users and improving product usability.
Conditions
- Competitive compensation – We offer fair and attractive pay.
- Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance – We work hard but ensure you have time to recharge: US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness – US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning – US: 401(k) retirement plan with a 4% employer match.
- Financial security – US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.