n8n is an open workflow orchestration platform built for the new era of AI
Founded in 2019, 260+ team members across Europe and the US, centre of gravity in Berlin
650,000+ active developers, 190K+ GitHub stars, $5.2bn valuation
Responsibilities
Take ownership of complex technical issues across tickets, chat, and community channels from investigation to resolution
Diagnose issues across workflow execution, APIs, integrations, networking, self-hosted environments, and performance using logs and reproduction environments
Support enterprise customers through high-impact or business-critical issues
Collaborate with Engineering and Product to investigate bugs, identify root causes, and provide technical context for escalations
Identify recurring patterns and turn them into product, reliability, and usability improvements
Create and improve documentation, troubleshooting guides, FAQs, internal runbooks, and knowledge-base content
Contribute to paid on-call rotation
Share technical knowledge and best practices with other Support Engineers
Requirements
5+ years in technical support, support engineering, or customer-facing engineering role