MongoDB is hiring a Director of Customer Marketing & Advocacy to showcase customers and support one of its strongest growth levers
Build-and-influence role scaling customer marketing into a strategic growth function focused on enterprise segments and AI-native startups
Responsibilities
Put customer voice at the center of MongoDB's story across every channel
Partner with Brand Marketing & Creative to make customer outcomes a foundational part of the brand narrative and campaigns
Lead customer storytelling and content; set the editorial bar for case studies, video, and executive point-of-view content
Partner with Strategic Events to make customers central to flagship events such as MongoDB.local, keynotes, webinars, and brand activations
Work with Communications to connect customers with press, analysts, and industry influencers
Set the charter, operating model, and multi-year roadmap for the function
Build an AI-enabled engine using automation and AI to find, match, and activate customer voice across channels
Lead the global strategy for recruiting and nurturing customers across enterprise segments and AI-native startups
Bring customer evidence into brand campaigns, product launches, demand programs, and sales conversations
Capture customer insight and bring it back to Product and Product Marketing
Define KPIs and build the attribution model connecting customer proof to brand awareness, revenue growth, retention, and expansion
Build and lead a high-performing global team, including people managers; own budget, agencies, and tooling
Requirements
10+ years of B2B marketing experience, including significant leadership of customer marketing, advocacy, or customer-led brand programs at an enterprise software, cloud, data, or developer-focused company
5+ years leading teams, including managing managers and teams across regions
A record of innovating and driving change beyond the standard model
Hands-on experience using AI and automation to scale customer marketing or advocacy operations
A track record of building or scaling a customer marketing function through significant growth or change, with quantifiable results
Exceptional storytelling and editorial judgment
Experience integrating across cross-functional teams
Conditions
This role can be based remotely in the United States