SonicWall delivers a partner-first unified cybersecurity portfolio for SMBs, MSPs, and IT teams, covering network security, endpoint security, SSE, and threat response across hybrid environments.
Responsibilities
Serve as a subject matter expert for escalated issues from SonicWall Enterprise customers.
Lead troubleshooting of complex customer issues using Wireshark, Netmon, and other network diagnostic utilities.
Act as technical focal point for high-impact customer incidents and drive issues to resolution.
Design, build, and maintain test environments to reproduce customer-reported issues.
Define test strategies, methodologies, and validation plans for networking and security products.
Collaborate with Engineering, Support, QA, and Product teams to identify root causes.
Work in a high-pressure, interruption-driven environment managing multiple priorities.
Requirements
Strong understanding of Ethernet, TCP/IP, and networking fundamentals.
Expertise in SSL testing, system testing, and functional validation.
Hands-on experience with Layer 2 and Layer 3 networking technologies.