About the company
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.
We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
About the role
We are hiring a Founders Initiatives, AI Agents builder to design and implement internal and external AI systems that power how Retell hires, sells, operates, and scales.
You will be responsible for building production-grade AI workflows, automations, and agent systems that directly impact company operations and customer experience.
This role sits at the intersection of applied AI, full-stack engineering, and startup operations.
Responsibilities
- Build systems that extract structured signals from resumes (skills, experience, founder traits, domain expertise)
- Develop lead scoring models to predict interview success and role fit
- Design AI recruiter workflows for candidate screening and qualification
- Automate personalized outbound email and candidate engagement workflows
- Build automation systems for customer security workflows (BAAs, DPAs, DocuSign, contract review flows)
- Automate security questionnaire and compliance response generation
- Improve internal tooling for enterprise readiness and audit processes
- Build systems for accounts receivable automation and finance-related email workflows
- Create automated enterprise customer onboarding and account setup tools
- Design internal systems that reduce manual operational overhead across teams
- Integrate with CRM systems such as Salesforce, HubSpot, and GoHighLevel
- Build workflow automation using tools like Zapier, n8n, and Make
- Design LLM-powered systems using OpenAI, Gemini, Claude, and other models
- Own API-based integrations that connect internal systems across the company
- Build HubSpot and Lark automations to improve sales and marketing efficiency
- Develop lifecycle automation systems for customer engagement and retention
- Create targeted website personalization and ad content generation systems
- Build email personalization and outbound automation pipelines at scale
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or a closely related technical field.
- 2+ years professional software engineering experience
- 1+ year of startup experience and are comfortable with ambiguity and fast iteration.
- Think like a founder and operate with high ownership
- Strong software engineering skills (backend, full-stack, or systems)
- Hands-on experience building with LLMs or AI agents in production
- Comfortable working across product, engineering, and operations
- Move fast, iterate quickly, and are comfortable with ambiguity
- Prefer building systems over working on narrowly defined tasks
- Care deeply about real-world impact over theoretical work
Conditions
- Cash: 180k - 300k
- Equity: Offers Meaningful Equity
- Location: Redwood City, CA, US - relocation provided
- US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.
- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement