About the company
ClickHouse is a globally distributed, remote-friendly company operating in over 25 countries.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source shared via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with global Support Services, Engineering, Go to Market, and Product Management teams
- Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
- Deliver excellent customer service as a first-line technical engineer, providing professional response, on-call coverage, and guidance within SLAs
- Build strong, trusted relationships with colleagues, customers, and partners
Requirements
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available for 24x7 Support in a global, distributed environment
- Strong written and verbal English communication skills and ability to work fully remote
Bonus points
- Experience with ClickHouse
- Experience with OSS and open-source technologies
- Experience with Azure, GCP or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ
Conditions
- Remote position, candidates must be located in Australia
- Flexible work environment
- Healthcare employer contributions
- Stock options
- Flexible time off
- USD$500 home office setup for remote employees
- Global gatherings and company-wide offsites