Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale.
The Elastic Search AI Platform is used by more than 50% of the Fortune 500.
Responsibilities
Own the enhancement request pipeline across multiple strategic enterprise accounts at once.
Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements.
Translate customer requirements into shipped products.
Turn input from strategic accounts into successful products.
Feed validated customer patterns back into the core product roadmaps.
Serve as the primary product voice in meetings with senior customer stakeholders, including the CISO, CTO, and VP of Security Operations.
Prioritize customer-sourced requirements using structured frameworks such as RICE, weighted scoring, and opportunity sizing.
Partner with product and engineering leads to write requirements they can act on without follow-up clarification meetings.
Operate across Product, Sales, Customer Success, and Legal.
Support deal cycles as a product resource through RFP responses, security questionnaires, and roadmap presentations to prospects.
Navigate tension between a customer's contractual expectations and the internal roadmap.
Create artifacts such as roadmap trackers, enhancement request dashboards, and decision memos.
Advocate for customer needs inside the company while resisting the pull of the loudest or largest customer setting the roadmap at the expense of the broader market.
Requirements
7–10 years of product management experience, with at least 4 years in B2B enterprise software.
A consistent record of owning a product area with meaningful revenue impact and of leading products from customer input through shipped, iterated outcomes.
Direct experience working with named strategic accounts, not only through customer success proxies.
Experience with hyperscalers, MSSPs and/or PubSec is a solid plus.
Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms, either as a product manager or as a practitioner such as a SOC analyst, detection engineer, or security architect.
Can credibly discuss detection engineering, log ingestion pipelines, correlation rules, threat hunting workflows, and compliance use cases without a solutions engineer in the room.
Understand the difference between what a CISO wants to hear and what a SOC analyst actually needs.
A background as a security practitioner, such as SOC, incident response, or detection engineering, before moving into product is a solid plus.
You have personally run a structured enhancement request pipeline across several enterprise accounts at the same time.
You can step into a relationship with dozens of open requests and no prior documentation and build a working tracking system within weeks.