About the company
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft.
Responsibilities
- Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts
- Optimize planning, release practices, and cross-functional collaboration
- Define and execute the Customer Support technology strategy, including Service Cloud alongside QA, WFM, and telephony platforms
- Own the Service Cloud roadmap, balancing needs across global Adyen teams
- Partner with regional and functional stakeholders, communicating priorities, risks, and progress
- Guide Salesforce architecture, integrations, and best practices
- Establish KPIs for Support technology initiatives
Requirements
- 7+ years of Salesforce experience with strong Service Cloud expertise
- 5+ years directly leading technical teams
- Deep platform expertise across architecture, customization, automation, integrations, security, and governance
- Proven track record of coaching and developing technical engineers and administrators
- Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives
- Excellent stakeholder management skills
- Collaborative leader skilled at balancing stability, technical debt, innovation, and business delivery
Conditions
- Based out of Amsterdam office
- Office-first company valuing in-person collaboration (hybrid)
- No remote-only roles