About the company
Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work.
Responsibilities
- Drive the roadmap for next-generation AI-powered search, recommendation, and matching systems
- Own the AI/ML product strategy and roadmap, making deliberate tradeoffs between long-term platform investments and near-term surface-specific wins
- Apply cutting-edge AI to solve high-impact customer problems, including NLP, embedding-based retrieval, personalized ranking, real-time indexing
- Set strategy for human labeling programs, offline evaluation frameworks, and online experimentation
- Lead cross-functional alignment across product, engineering, ML, data science, analytics, design, and operations
- Define instrumentation, key metrics, and operating cadences
- Track emerging AI techniques and tools
Requirements
- Proven experience as a product manager working directly on search, recommendation, ranking, or large-scale information retrieval systems
- Deep AI/ML fluency
- Track record of owning platform- or infrastructure-level product work
- Demonstrated success leading experimentation and A/B testing programs
- Ability to translate ambiguous user and business needs into concrete, technically feasible requirements
- Clear, inclusive communicator
Conditions
- This role will require 3 days in office once we have an office open
- Initially employed through a partner