About the company
Wise is a global technology company, building the best way to move and manage the world's money.
Responsibilities
- Act as the dedicated technical relationship owner for key Wise Platform partners post-launch, specifically Tier 1 partners (indicatively $1M+ ARR)
- Build a deep understanding of each partner's integration, architecture and technical roadmap, proactively identifying risks, technical debt and opportunities
- Investigate and help resolve complex technical blockers across APIs, webhooks, authentication, data flows and existing integrations
- Partner closely with Integration Support and Engineering teams during complex incidents
- Support partners to successfully adopt the latest updates to Wise's technical integration through a change management process
- Own the ongoing technical health of accounts, including SLA adherence, monitoring performance, troubleshooting issues
- Advocate for partners internally by surfacing feedback and influencing product roadmaps
- Collaborate with Product Managers, Engineers, Customer Success Managers and Account Managers
- Contribute to documentation, tooling and scalable processes
Requirements
- 8+ years of experience in technical account management, solutions engineering, technical customer success, post-sales engineering, or a related customer-facing technical role
- Experience owning the technical health of complex enterprise customers over time
- Comfortable working with APIs, webhooks, authentication, databases and modern integration standards
- Hands-on experience troubleshooting API-based integrations using logs, monitoring tools, API documentation and data
- Experience leading customers through technical change, such as API migrations, authentication changes, platform updates, deprecations
- Can build credibility with senior technical stakeholders and influence decisions
- Can clearly explain complex technical topics to both engineers and non-technical stakeholders