About the company
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience.
Responsibilities
- Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team.
- Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms.
- Write automated tests and participate in code reviews to maintain code quality and system reliability.
- Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback.
- Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals.
- Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
Requirements
- 5+ years delivering production backend systems at scale.
- Proficiency in Java, Kotlin, or another object-oriented language.
- Familiarity with API lifecycle management, including versioning, documentation, and deprecation.
- Strong understanding of query languages, data modeling, and data distribution.
- Experience working with microservices and event-driven architectures.
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
Conditions
- Competitive compensation and benefits programs.
- Cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
- Base salary range: Zone A $159,000 - $254,000 USD; Zone B $138,000 - $221,000 USD; Zone C $125,000 - $200,000 USD.