Operations Analyst and Project Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Analyst and Project Lead based in United States.

• Plan, develop, implement, and oversee organizational programs and initiatives, ensuring objectives, milestones, and deadlines are clearly defined and achieved.
• Monitor program progress and performance, identify risks or delays, and coordinate timely solutions to keep initiatives on track.
• Collaborate with team members, managers, stakeholders, and external partners to support successful program delivery and positive client experiences.
• Track program budgets, monitor expenses, and support cost-effective management of projects and initiatives.
• Prepare and present regular reports covering program status, performance, outcomes, challenges, and opportunities for improvement.
• Lead orientation sessions and coordinate training for new clients, introducing them to relevant services, policies, procedures, and processes.
• Create and maintain comprehensive onboarding resources, including checklists, training materials, guides, and client documentation.
• Provide ongoing support to newly onboarded clients, responding to questions, resolving concerns, and helping ensure successful adoption.
• Collect and analyze client feedback to identify improvements that can strengthen the onboarding experience and overall program effectiveness.
• Leverage Microsoft Excel and other technology solutions to track program metrics, analyze onboarding information, and support operational decision-making.
• Balance multiple concurrent responsibilities while maintaining accuracy, clear communication, and consistent delivery against target dates.

• Bachelor’s degree in Business or a related field, or equivalent relevant professional experience.
• At least 2 years of experience in a related field or equivalent combination of education and experience.
• Approximately 2 years of experience working with FACTS operating systems.
• Experience with CRM software is preferred.
• Advanced proficiency with Microsoft Office applications, particularly Microsoft Excel, including formulas, charts, and PivotTables.
• Strong project management skills with the ability to plan, coordinate, monitor, and deliver initiatives from beginning to completion.
• Strong written and verbal communication skills, with confidence working across internal teams, leadership, clients, and external partners.
• Excellent critical-thinking, problem-solving, and decision-making abilities.
• Highly organized and detail-oriented, with a strong commitment to accuracy and follow-through.
• Ability to learn quickly, adapt to changing priorities, and work effectively with limited supervision.
• Comfortable working independently while also contributing effectively within collaborative teams.
• Familiarity with AI, technology solutions, or technology-enabled business processes is valuable.
• Ability to manage multiple priorities simultaneously while maintaining high-quality work and meeting deadlines.

• Annual salary range of $50,000 – $52,000.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Generous earned time off and paid leave.
• 401(k) benefits and student loan repayment support.
• Life insurance and accidental death & dismemberment (AD&D) insurance.
• Short- and long-term disability coverage.
• Employee assistance program and comprehensive wellness resources.
• Employee stock purchase program.
• Tuition reimbursement and opportunities for continued professional development.
• Performance-based incentive compensation.
• Remote work environment with opportunities to collaborate across teams and support clients virtually.
• Equal opportunity workplace committed to creating an inclusive and respectful environment.