About the company
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Responsibilities
- Architect, test, and deploy LLMs and agents to automate unstructured, multi-step data investigations
- Architect, test, and deploy automated workflows (using Python) to transform repetitive manual processes into scalable impact
- Architect, test and deploy single-user tools and multi-user workflows to drive human efficiency
- Implement strong data architecture and AI orchestration frameworks for safety, accuracy, efficiency and maintainability
- Perform SQL queries and multi-step data analyses across complex telecommunications datasets to optimize gross margins, reduce fraud, and improve network quality
- Design dashboards and repeatable BI solutions (using Tableau, Looker, or Python) that deliver actionable insights to business partners
- Define key performance indicators (KPIs) and track performance over time
- Collaborate with Carrier Relations, Enterprise Technology, Product, Supply Operations, and Finance to translate complex business needs into data requirements and governance standards
- Write and verbally communicate insights that directly answer business questions
- Act as a self-starter who takes end-to-end ownership of data products – from scoping requirements and authoring documentation to final execution and delivery
- Ensure projects are delivered on time and to a high standard, positively impacting customer experience and company success
Requirements
- 5+ years of professional experience in developing technical data and automation solutions
- Extensive experience working with SQL and relational database schemas
- Extensive experience with Google Sheets (or Excel), Tableau, and/or Looker
- Experience using Python, APIs, or workflow platforms (e.g., Airtable, Coefficient, Zapier/n8n) to build automated data workflows and process pipelines
- Experience building agents (e.g. Claude Code, Claude Cowork, OpenAI, Gemini) and training LLM models to solve complex, multi-step, unstructured problems
- Strong understanding and orientation toward data management, governance, and hygiene
Conditions
- This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.