About the role
Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.
Responsibilities
- Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met.
- Serve as a point of contact for escalations and troubleshooting during install phases.
- Monitor CSAT related to installations and resolve root causes of dissatisfaction.
- Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements.
- Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards.
- Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks.
- Perform first of kind installations on complex customer projects, serving as the hands on technical expert.
- Identify risks early, propose mitigation strategies, and keep projects on track.
- Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners.
- Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience.
- Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle.
- Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements.
- Champion, role model, and embed Samsara’s cultural principles.
Requirements
- High school diploma required, advanced degree preferred.
- Must have valid driver's license and be insurable.
- 4+ years experience managing vehicle and/or hardware technology.
- Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
- Basic understanding of electronics and electrical systems.
- Experience in field operations coordination, implementation, and technical deployment.
- Strong attention to detail with the ability to manage multiple projects in parallel.
- Excellent communication and collaboration skills.