About the role
Our AI Platform & Edge team sits at the heart of how SumUp is scaling intelligent, merchant-facing experiences across millions of interactions. We build and operate the AI systems — from LLM-powered assistants to agentic platforms — that directly shape how merchants get support, resolve issues, and engage with SumUp's products. As Engineering Manager for Edge, you'll take ownership of a growing, cross-functional team of engineers and ML specialists, leading the execution of some of our most technically complex and commercially critical AI initiatives.
Responsibilities
- Lead the day-to-day execution of the Edge AI team, translating long-term product vision into clear sprint roadmaps and measurable delivery milestones
- Own the migration of our AI assistant to an autonomous agentic setup, maintaining performance while expanding AI support across all merchant-facing channels
- Set the technical direction for LLM-powered system design, making clear tradeoffs across quality, latency, and cost
- Build a data-informed engineering culture by defining performance metrics, tracking delivery velocity, and using insights to continuously improve team health and throughput
- Hire, mentor, and develop a team of engineers and ML specialists — including interns — creating an environment where people grow and do their best work
Requirements
- Strong hands-on background in ML/AI engineering or data science, with experience leading a team delivering production AI products
- Deep technical knowledge of LLM-powered system design, including RAG, embeddings, tool/function calling, and orchestration frameworks such as LangChain or LlamaIndex
- Proficiency in Python and core AI/ML libraries, including PyTorch and HuggingFace Transformers, with solid LLMOps/MLOps and CI/CD practices
- Proven track record of launching AI features end-to-end in production — from problem framing and prototyping through to reliable, measurable delivery
- Ability to lead with clarity, empathy, and accountability — building inclusive, high-performing teams while navigating ambiguity and managing stakeholders across technical and non-technical domains
Conditions
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
- Commitment to Diversity and Inclusion
- Enrolment onto our Virtual Stock Option programme
- A dedicated annual L&D budget of €2000 for your individual development
- A corporate pension scheme where we match up to 20% of your contributions
- Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
- Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
- Break4me: 1-month sabbatical after 3 years of service
- Referral Bonus