About the company
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better.
Responsibilities
- Operate independently as the lead AI strategist on customer engagements, driving business alignment and value conversations
- Develop AI roadmaps that move customers from first activation to scaled adoption across Now Assist, AI Agents, AI specialists, and the Otto experience
- Lead AI value discovery and realization conversations, translating usage and adoption data into executive-ready business outcomes
- Build AI business cases and adoption roadmaps with the account team, monitor consumption, and intervene proactively when adoption stalls
- Advise customers on the Assist consumption model, including how agentic and headless activity affects forecasting and expansion planning
- Provide AI governance advisory (responsible AI policy frameworks, data classification guidance, executive steering committee charters), including how to govern agents and external AI integrations through AI Control Tower and AI Gateway
- Lead organizational change management planning for AI initiatives, including stakeholder impact assessments, adoption communications, and role-based training
- Partner with AI Architects to shape the joint solution approach
- Build trusted relationships with senior business executives and own executive stakeholder alignment on AI strategy
- Support sales activity proactively, including contributing to presales strategy documents
Conditions
- Full-time
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote