SeniorOfficeProvo, Utah
Services Operations Analyst
О роли
Описание вакансии
About the company
- Qualtrics creates software for experience management, serving over 18K clients globally.
- The GTM Programs team works on critical field programs that span all product lines.
Responsibilities
- Measure and optimize service offerings to help drive better customer experiences, improve renewal rates, and increase ACV.
- Identify and create improved processes related to driving new ACV, increasing renewal rates, and/or saving time for the field teams.
- Develop playbooks that help managers/account teams spend their time doing the things that most impact their team’s performance.
- Drive increased renewal rates and new business by giving weekly report outs to the product leadership teams.
- Increase new business by planning targeted campaigns and plays for key growth strategies.
- Focus on increasing customer usage by planning product-focused Customer Success enablement sessions.
- Ensure our customers and product managers are in close contact by facilitating a Customer & Product Management connect program.
Requirements
- 5-10 years of relevant experience in Customer Success or Sales Operations, Finance, or Management consulting.
- At least 3 years of experience in the software industry and cloud platform businesses. Experience at a B2B SaaS company is a plus.
- Experienced with Excel/Google Sheets.
- Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects.
- Strong data analytics and translation skills.
- Strong written and visual presentation skills.
- Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
- Ability to work cross-functionally across the business.
- Detail-oriented person with a natural curiosity.
Стек и навыки
С чем работаем