Loss Prevention & Operations Analyst

As a Loss Prevention & Operations Analyst, you’ll investigate customer operations using video, data, and analytical insights to uncover risks and improvement opportunities.

• Conduct remote customer reviews, audits, analyses, and investigations using video and operational data to identify risks, anomalies, and opportunities.
• Analyze customer activity and business information to uncover patterns related to loss prevention, asset protection, risk mitigation, health and safety, compliance, and operational efficiency.
• Gather relevant customer information from Sales, Customer Success, and other internal teams to understand business priorities and tailor investigations accordingly.
• Translate analytical and investigative findings into clear, practical, and actionable insights that help customers understand the health and performance of their operations.
• Identify outliers, anomalies, and emerging issues based on customer requirements and investigate their underlying causes.
• Take full ownership of customer problems from identification through resolution, proactively identifying risks, dependencies, and potential solutions.
• Maintain organized and thorough documentation of investigations, findings, recommendations, and relevant customer information.
• Communicate results and recommendations to customers and internal stakeholders in a clear, professional, and timely manner.
• Collaborate with Customer Success and other teams to strengthen customer relationships, adoption, and long-term value.
• Support corporate compliance initiatives for customers, including well-known retail and restaurant brands across North America.
• Manage multiple priorities and timelines independently while maintaining consistent quality and attention to detail.
• Share learnings, best practices, and insights with the broader team to improve processes and individual and team effectiveness.

• Deep understanding and professional experience in retail loss prevention or asset protection, including familiarity with POS and inventory data.
• General understanding of retail and restaurant operations, ideally gained through customer service, loss prevention, asset protection, or a comparable role.
• Demonstrated ability to analyze data and numerical information, recognize patterns, identify anomalies, and investigate potential problems.
• Strong English communication skills, both written and verbal, with the ability to explain findings clearly to customers and internal stakeholders.
• Highly organized, process-oriented, and comfortable maintaining detailed and accurate documentation.
• Ability to manage deadlines, prioritize competing responsibilities, and consistently deliver high-quality work within expected timelines.
• Strong customer-service orientation and genuine motivation to help others solve problems and achieve better outcomes.
• Naturally curious and investigative mindset, with strong problem-solving skills and attention to detail.
• Understanding of SaaS technology and enthusiasm for developing deep expertise in a technology product and its applications.
• Proven ability to take complete ownership of complex problems from identification through resolution.
• Proactive approach to customer needs, with the judgment to identify risks and opportunities before they become larger issues.
• Strong collaboration and team orientation, with the ability to contribute meaningfully to shared goals and prioritize team success.
• Additional language skills, particularly French or Spanish, are an asset.
• Experience with Python for data analysis, including tools such as Pandas, NumPy, Matplotlib, or Scikit-Learn, is an asset.
• Experience with Google Sheets or Excel, including Apps Script or macros, is an asset.
• Must be eligible to work in Canada and willing to complete a criminal records check upon hire.
• Must be willing to comply with applicable organizational security policies and standards.

• Permanent, full-time remote position in Canada.
• Meaningful equity participation for full-time, permanent employees.
• Fully paid health and dental benefits with no waiting period.
• $500 health spending account.
• Monthly reimbursement for fitness, wellness, or mental health programs.
• Flexible approach to where and how work is performed, where the role permits.
• Career advancement based on contribution, initiative, and impact.
• Candid, collaborative culture with clear expectations and direct feedback.
• Opportunities for learning, team connection, and company-wide social activities.
• Opportunity to work with customers across North America and contribute to solutions focused on loss prevention, operational efficiency, and business intelligence.