Cloud Technical Account Management Supervisor

About the company

• Position listed on behalf of a partner company managing applications and next steps.
• Partner seeks a Supervisor, Cloud Technical Account Management based in the United States.

Responsibilities

• Lead growth and commercial performance of the Cloud TAM service, partnering with sales and customer success.
• Act as subject matter expert during sales engagements, scoping requirements and supporting proposals and pricing.
• Develop sales enablement materials (pitch decks, value propositions, success stories).
• Identify upsell, cross-sell, and expansion opportunities.
• Support retention and renewals.
• Collaborate with Product and Pricing teams on packaging and positioning.
• Manage the sales pipeline in Salesforce and build financial models and dashboards.
• Forecast revenue and staffing; prepare business cases for team expansion.
• Supervise Cloud TAMs and cloud services engineers: coaching, performance reviews, hiring.
• Act as escalation point for critical customer issues and incidents.
• Ensure delivery of technical reviews, health checks, QBRs, and RCAs.
• Establish operational standards and service playbooks.

Requirements

• At least 7 years in technical account management, customer success, solutions engineering, or managed services.
• At least 2 years of leadership experience.
• Demonstrated success growing a service line with measurable revenue results.
• Strong financial and commercial acumen, forecasting, and dashboard development.
• Technical knowledge of cloud infrastructure, VMware virtualization, networking, storage, disaster recovery (Zerto, DRaaS).
• Excellent communication and presentation skills.
• Strong analytical and organizational skills.