About the company
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans.
Responsibilities
- Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review
- Investigate individual transactions using internal policies and review methodologies
- Understand our systems and tools; investigate account patterns through data analysis
- Research fraud and user behavior to contribute to machine learning models, rules and other detection systems
- Collaborate with analysts, operations specialists, data scientists and engineering to improve fraud prevention mechanisms
- Maintain or exceed established service level agreements (SLAs)
- Handle escalations from internal and external stakeholders
Requirements
- Bachelor's degree from an accredited institution
- Minimum 1 year of experience in investigating and resolving fraud incidents
- Experienced in analyzing data and comfortable making impactful decisions
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Demonstrated experience working with Claude or equivalent large language model tools
- Experience in using database query language (e.g. SQL) and data processing tools such as Python / R / SAS is a plus
Conditions
- Remote in Türkiye
- Compensation: $1,500 - $2,000 USD GROSS per month as a contractor
- Monday-Friday between 9:00 am and 5:30 pm Central time zone