Accounts Receivable Analyst

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.

• Manage the accounts receivable collections process for assigned book of business
• Analyze customer payment patterns and aging reports to identify trends and potential issues
• Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
• Manage incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
• Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
• Help customers understand their bills, which vary with usage and plan type
• Assist with external audit, compliance and special projects as necessary
• Provide guidance and mentorship to junior members of the accounts receivable team.

• Bachelor's degree in accounting or equivalent required
• 5+ years of full cycle Accounts Receivable / Billing Operations experience
• Proficiency in Microsoft Excel required
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
• Attention to detail and high level of accuracy
• Excellent communication skills, both written and verbal; position is highly visible in the company
• Experience in Salesforce, NetSuite and Tableau a plus

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, training, and career pathing
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits