About the company
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors.
Responsibilities
- Provide technical support and relationship management for existing enterprise customers in APAC, acting as a trusted technical advisor throughout the partner lifecycle.
- Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
- Guide new enterprise customers through API integration, implementation, and onboarding.
- Act as the voice of Mandarin customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Mandarin) into clear specifications for Alpaca's global engineering team.
- Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
- Work closely with local compliance and operations teams to understand local and regional product requirements.
- Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
- Create sales support materials and documentation for new features and products, including Mandarin-language collateral where needed.
- Coordinate in Mandarin with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
- Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within APAC as needed.
- Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.
Requirements
- Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies.
- Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
- Native or business-level Mandarin, with excellent customer communication skills and a solid understanding of Mandarin business culture - essential for partner, vendor, and regulator communication.
- Business-level English for collaborating with global, cross-functional teams; able to drive clarity on goals, set expectations, and collect feedback effectively.
- Able to translate complex technical concepts into simple, understandable terms.
- Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.
- Nice-to-haves: Experience in fintech, capital markets, brokerage, or financial APIs; experience at a Broker-Dealer or securities firm in APAC; Knowledge of brokerage, post-trade, and settlement operations, as well as regulatory context; Closing enterprise deals alongside Account Executives; US securities qualifications (e.g., SIE and/or Series 7); Familiarity with Metabase; Experience working with the FIX protocol; Experience working with OpenAPI, ReadMe, and documentation.
Conditions
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card