About the company
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
Responsibilities
- Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
- Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
- Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen's merchants and grow their careers
- Help define and clearly communicate objectives and key results for the Support team
- Institute accountability, track team progress and success, and present results to Senior Leadership
Requirements
- 2-6 years of experience directly managing technical support teams
- Innovative, love dealing with ambiguity, strong problem-solving capabilities
- Able to serve as an escalation point to varied technical support requests and issues
- Can make quick informed decisions and prioritize requests for both internal and external stakeholders
- Strong communication skills
- Tech background or strong technical affinity
- Willing to travel occasionally, both domestically and internationally
Conditions
- Annual base salary range: $125,000-175,000
- Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more
- Based in Chicago office, office-first company, at least 3 days a week in-office
- Must be work authorized in the United States without the need for new visa sponsorship