Technical Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst - Contract to Hire based in United States.

• Investigate and resolve incoming customer issues across robotic operations, software systems, scan quality, data accuracy, computer vision outputs, and system performance.
• Use internal diagnostics, telemetry, logs, monitoring data, and support tools to identify root causes rather than simply routing or triaging issues.
• Reproduce reported problems, collect relevant diagnostic information, and perform rigorous technical analysis.
• Collaborate with Engineering and Operations on complex issues requiring cross-functional expertise, providing clear investigation context and detailed escalation documentation.
• Develop scripts, automations, and lightweight tools to accelerate investigations, automate recurring analysis, and reduce manual support work.
• Use AI tools and agents as part of day-to-day investigation and analysis workflows to increase efficiency and technical impact.
• Identify recurring issues and systemic failure patterns across customers and communicate actionable findings to Engineering and Product.
• Contribute to reducing issue recurrence through improved detection, documentation, runbooks, escalation procedures, and operational processes.
• Collaborate effectively with distributed teams in a remote-first environment and help internal stakeholders understand customer-facing technical patterns.
• Continuously improve support workflows, tooling, and investigation practices to increase the team's overall quality and capacity.

• Bachelor's degree or equivalent practical experience.
• Demonstrated technical troubleshooting experience across hardware, software, systems, or comparable technical environments.
• Ability to analyze telemetry, logs, operational metrics, and other system data to identify root causes.
• Experience with scripting or automation using Python, SQL, Bash, or similar technologies.
• Demonstrated ability to use AI tools and agents to accelerate technical investigations, analysis, and workflows.
• Strong analytical thinking and a structured, methodical approach to complex problem-solving.
• Excellent written communication skills, including the ability to document investigations and explain technical findings clearly to non-technical stakeholders.
• Ability to learn unfamiliar systems, technologies, and internal tooling quickly.
• Experience in technical support, customer support, or technical operations is preferred.
• Familiarity with Jira Service Management or comparable ticketing platforms is advantageous.
• Exposure to robotics, autonomous systems, IoT, or computer vision is a plus.
• Experience building internal support tooling or workflow automation is beneficial.
• A proactive, systems-oriented mindset with a focus on resolving underlying problems rather than simply managing ticket volume.

• $6,000–$7,000 per month compensation range.
• Remote work environment.
• Contract-to-hire opportunity, with potential conversion to full-time based on performance and business needs.
• Opportunity to work with cutting-edge AI, robotics, computer vision, and autonomous systems technologies.
• Direct impact on customer experience, support quality, and operational scalability.
• Opportunity to develop automation, scripting, and AI-assisted workflows that reduce manual work.
• Collaboration with Engineering, Product, and Operations teams in a technology-driven environment.
• Exposure to complex technical challenges and opportunities for continuous learning and professional development.
• Culture emphasizing results, empathy, transparency, agility, innovation, and technical excellence.