About the company
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations.
Responsibilities
- Design and build AI-powered workflows that change how knowledge content is created, reviewed, and maintained (agentic pipelines, automations)
- Find operational problems across the knowledge program and solve them with AI, from intake and routing to quality checks and SME review
- Own projects on the content operations roadmap from scoping through delivery, including timelines, dependencies, and stakeholder updates
- Set and improve the processes and standards the team uses to develop knowledge
- Track KPIs on how well knowledge content performs and use the data to decide what to build or fix next
- Work with subject matter experts and peers to create and maintain accurate customer documentation
Requirements
- Bachelor's degree or equivalent experience
- 6+ years of professional experience in operations, program management, knowledge management, technical writing, content development, learning and development, or a related field
- Hands-on experience building AI solutions to operational problems, such as agentic workflows, multi-step automations, or AI tools connected to other systems
- Experience owning projects from start to finish, including scoping, timelines, dependencies, and coordination across teams
- Experience creating or maintaining technical content, such as documentation, training materials, or knowledge base articles
- Experience connecting AI tools to other systems through APIs, automation platforms, or MCP servers
- Proficiency in Jira and experience working in Agile/Scrum environments
- Experience with Confluence and Zendesk, or similar knowledge and support platforms
- Experience querying data and building dashboards, ideally in Databricks or with SQL
Conditions
- Flexible, employee-led remote model
- Professional development stipend, comprehensive health and parental leave plans
- Compensation includes base salary, performance-based bonus/variable pay, and equity (for eligible roles)