Associate Director

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.

• Own the PM team end-to-end: vision, structure, ways of working, hiring, coaching, performance, and succession of project managers.
• Set long-term direction and annual/quarterly OKRs for the team, aligned with CEG and Agoda-wide priorities.
• Own the outcomes of the team’s portfolio of global initiatives — prioritization, quality, impact, risk, and delivery.
• Prioritize and drive work that moves mission-critical metrics: customer satisfaction (e.g. CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
• Ensure CEG project readiness to support Agoda’s new business and product initiatives by working closely with Product, Data, Strategic Partnerships, Finance, Legal, Operations/Support, and other teams.
• Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys.
• Partner with Product, Technology, Data, and CEG teams to design, prioritize, and implement solutions.
• Oversee configuration and governance of operational flows and low-code/automation tools.
• Lead project work that improves CEG end-to-end processes across the post-booking journey.
• Own and evolve frameworks and roadmaps for how we continuously improve internal SOPs and related processes.
• Drive strategic project initiatives such as localization support in key growth markets, regulatory work, and operational (CS) support and optimization.
• Define clear problem statements and business cases; prioritize customer and partner pain points against success metrics.
• Build trusted relationships with senior leaders across CEG, Agoda, Booking Holdings, and other functions.
• Be a primary project counterpart for core partners and commercial stakeholders.
• Present to CEG senior leadership with confidence and minimal supervision.
• Monitor milestones, risks, and dependencies; troubleshoot issues; implement mitigation.

• At least 8–10+ years of relevant experience.
• Strong strategic problem solving and hands-on data-driven execution.
• Strong project management and senior stakeholder and partner management.
• Commercial acumen is a real advantage.

• Based in Bangkok, Thailand.
• Relocation provided.