About the company
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Responsibilities
- Feature ownership: Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact.
- Production engineering: Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery.
- Incident response: Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence.
- AI-enabled development: Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the team uses AI in development workflows.
- Technical collaboration: Deliver actionable code reviews, accurate documentation, and constructive contributions to technical discussions and planning sessions. Help teammates make better decisions through clear, direct input.
- Continuous improvement: Identify recurring friction points in code, tests, tooling, or process and proactively improve them. Look for opportunities to make development faster, safer, and more maintainable.
- Team clarity: Create context that helps the people around you move faster. Write commit messages, notes, and documentation that allow teammates to understand decisions without relying on verbal handoffs.
Requirements
- 5+ years of experience as a Software Engineer, with a track record of delivering customer-facing SaaS product features in a production environment.
- Demonstrated ability to break ambiguous work into small, deliverable increments and move it forward independently despite ambiguity.
- Strong proficiency in one or more backend languages, including Go, Java, Python, or C++.
- Deep understanding of scalable web architecture, API design, and performance optimization.
- Experience with cloud platforms, including AWS or GCP, and both SQL and NoSQL databases.
- Experience designing and writing unit, integration, and end-to-end tests, with a clear sense of when and how to apply each.
- Familiarity with safe deployment and rollout patterns, including feature flags and canary releases.
- Active use of AI tools as part of your software development workflow.
- Strong communication, collaboration, and cross-functional partnership skills.
- Bachelor's degree in Computer Science or equivalent experience.
- Nice-to-haves: Experience improving team-level tooling, processes, or developer workflows beyond your immediate feature work; Experience mentoring or leveling up engineers around you through code review or technical documentation; Contributions to shared platform capabilities used across multiple product areas.
Conditions
- Location: Raleigh HQ (301 Hillsborough St.) - Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
- Compensation: The expected base salary range for this role to be performed in Raleigh, NC is $135,000 - $150,000.
- Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.