About the company
Agoda is part of Booking Holdings [NASDAQ: BKNG], with over 7,000 people from 90 countries. The Customer Experience Group serves customers and partners, supported by the Global Service Vertical team.
Responsibilities
- Take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working
- Leverage data and collaboration to identify problems and opportunities, proposing project ideas and solutions to drive critical operational metrics
- Drive end-to-end project execution, collaborating with Customer Support Operations, Product Management, and other Project Management teams
- Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives
Requirements
- Prior experience in the airline/flight industry; ticketing knowledge and exposure to Global Distribution Systems (GDS) is mandatory
- Direct experience managing relationships with external partners is a strong plus
- Proven track record in managing complex projects with multiple stakeholders
- Highly analytical and proficient with numbers, capable of making data-driven decisions
- Strong communication skills in English
- Professional experience in Microsoft Office tools (Excel, Word, PowerPoint); SQL/Tableau skills useful
Conditions