About the company
Deliveroo is transforming the way people shop and eat. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes.
Responsibilities
- Lead your respective team, working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
- Supervise that all orders are picked efficiently and accurately meeting time targets. This includes overseeing the adherence to packaging SLAs and quality assurance of each order to maximise customer satisfaction.
- Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.
- Communicate professionally and effectively with our Deliveroo riders.
- Effectively operate and oversee the dispatch order, ensuring the accurate handling of orders to riders and minimising mistakes.
- Ensure all deliveries are handled in line with company expectations and policies, driving adherence to temperature regulations whilst ensuring stock is replenished in an efficient and organised way. Maintain inventory accuracy and stock rotation accordingly. Complete the claims process daily where appropriate.
- Complete stock counts as per company policy with a keen eye for inventory management.
- Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.
- Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
- Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. E.g. neighbours, landlords, contractors etc.
- Complete H&S checks and ensure that employees diligently adhere to company policies and procedures throughout their shifts.
- Supervise accurate timekeeping, ensuring team members appropriately record their shifts, take breaks as per policy, and adhere to working time directive requirements.
Requirements
- Previous experience in a similar environment (FMCG, retail, warehouse, last mile) is preferred but not essential
- Strong hands-on mentality and detail-oriented
- Comfortable working in a fast-paced environment
- Proven track record of consistently hitting KPI targets (e.g. pick times)
- Track record of attendance, punctuality, and reliability
- Demonstrated leadership and experience training other associates
- Ability to run shifts on their own
- Contribute to a positive working environment
- Good communication skills and a good proficiency in both written and spoken English
- Right to work in the UAE
Conditions
- Solve meaningful problems at real scale: Work on a complex, always-on marketplace that impacts millions every day.
- See your impact, fast: Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
- Grow through challenge and ownership: Take on big, ambiguous problems and accelerate your career with strong support.
- A culture built for builders: High standards, collaboration, flexible working and continuous learning.