Deliveroo HOP launched in September 2021 and is Deliveroo's speedy grocery delivery service.
Mission: to deliver groceries to customers around the world in as little as 10 minutes.
Building a network of stores across London, the UK, and International markets like the UAE.
Each delivery store is staffed with a team trained to manage operations efficiently and pick and pack orders in record time.
Responsibilities
Lead your respective team, working closely with the site management to achieve all company objectives and goals.
Supervise that all orders are picked efficiently and accurately meeting time targets, including overseeing adherence to packaging SLAs and quality assurance.
Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.
Communicate professionally and effectively with Deliveroo riders.
Effectively operate and oversee the dispatch order, ensuring accurate handling of orders to riders and minimising mistakes.
Ensure all deliveries are handled in line with company expectations and policies, driving adherence to temperature regulations and ensuring stock is replenished efficiently.
Maintain inventory accuracy and stock rotation accordingly. Complete the claims process daily where appropriate.
Complete stock counts as per company policy with a keen eye for inventory management.
Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.
Drive strong standards within your site, adhering to merchandising and space management principles.
Maintain good relations to uphold Deliveroo's positive reputation with all external parties.
Complete H&S checks and ensure that employees diligently adhere to company policies and procedures throughout their shifts.
Supervise accurate timekeeping, ensuring team members appropriately record their shifts, take breaks as per policy, and adhere to working time directive requirements.
Requirements
Previous experience in a similar environment (FMCG, retail, warehouse, last mile) is preferred but not essential.
Strong hands-on mentality and detail-oriented.
Comfortable working in a fast-paced environment.
Proven track record of consistently hitting KPI targets (e.g. pick times).
Track record of attendance, punctuality, and reliability.
Demonstrated leadership and experience training other associates.
Ability to run shifts on their own.
Contribute to a positive working environment.
Good communication skills and a good proficiency in both written and spoken English.