IT Systems Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Systems Engineer based in Mexico.

This is an opportunity to join a high-performing IT team supporting a growing, technology-driven organization.

• Support the administration and ongoing improvement of identity and access management systems, including SSO, MFA, provisioning, and deprovisioning workflows.
• Administer core productivity and collaboration platforms such as Google Workspace, Slack, Zoom, and related SaaS applications, including user management, configuration, and integrations.
• Manage and support macOS and Windows endpoints using MDM solutions such as Jamf, Intune, or equivalent tools, covering device enrollment, configuration, patching, and compliance.
• Manage the full lifecycle of SaaS applications, from onboarding and configuration through ongoing administration and decommissioning, in partnership with business stakeholders.
• Contribute to automation initiatives that reduce manual effort across provisioning, access reviews, license management, and other IT processes.
• Act as a technical escalation point for complex issues raised by the Helpdesk, particularly those involving access, devices, and business applications.
• Use APIs and no-code or low-code tools to improve workflows and eliminate repetitive tasks.
• Develop, maintain, and improve IT documentation, standard operating procedures, and technical runbooks.
• Identify gaps in systems, processes, and tooling, proactively recommend improvements, and help implement practical solutions.
• Collaborate with HR Technology, Security, PMO, Helpdesk, and other teams to understand business needs and deliver effective IT solutions.

• 2+ years of experience in an IT systems, IT engineering, systems administration, or similar technical role.
• Practical exposure to identity and access management, endpoint management, SaaS administration, or related IT operations.
• Working knowledge of Okta, including SSO, MFA, and user lifecycle management; experience with Okta Workflows or SCIM is a plus.
• Hands-on experience administering Google Workspace and Slack; familiarity with Microsoft 365 is advantageous.
• Experience with an MDM platform such as Jamf, Intune, or an equivalent endpoint management solution.
• Comfortable managing multiple SaaS platforms and supporting their operational lifecycle and vendor relationships.
• Experience using APIs, automation platforms, or no-code/low-code tools to streamline IT processes.
• Strong documentation skills, with the ability to create clear and maintainable procedures and technical guides.
• Excellent written and verbal communication skills, including the ability to collaborate effectively with non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a proactive, results-oriented approach to identifying and resolving technical issues.
• Self-directed and comfortable working independently while knowing when to seek guidance or collaborate with others.
• Demonstrated curiosity and willingness to learn new technologies and expand your technical capabilities.
• Relevant certifications such as Okta Certified Professional, Google Workspace Administrator, or Slack Certified Admin are a plus.
• Ability to work in a hybrid environment and be occasionally onsite in the Guadalajara office.

• Hybrid working model in Guadalajara, Mexico.
• Opportunity to work on systems that directly enable employee productivity, security, and business growth.
• Exposure to identity management, endpoint management, SaaS platforms, integrations, and IT automation.
• Collaborative environment with experienced IT professionals and opportunities for continued technical development.
• Opportunity to take ownership of meaningful IT initiatives and improve processes across the organization.
• Inclusive and supportive workplace that values diverse perspectives and experiences.
• Career growth opportunities in a fast-paced, technology-focused environment.