About the company
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities
- Provide technical support via calls, email, and ticketing systems.
- Communicate effectively with customers and resolve issues.
- Analyze and troubleshoot application, database, and infrastructure issues.
- Execute SQL queries and scripts for data analysis.
- Use SQL Profiler to diagnose performance issues.
- Handle database scripts and index-related troubleshooting.
- Troubleshoot Windows OS issues including third-party driver problems.
- Analyze logs using Event Viewer.
- Manage Windows services using services.msc.
- Understand server concepts and types of servers.
- Create and manage Active Directory accounts.
- Perform password resets and account unlocks.
- Document issues and resolutions.
Requirements
- 3+ years of experience in Technical Support / Application Support.
- Strong SQL knowledge including queries and SQL Profiler.
- Good understanding of databases, scripts, and indexes.
- Hands-on Windows OS troubleshooting experience.
- Knowledge of Active Directory administration.
- Excellent verbal and written communication skills.
- Comfortable speaking with customers over calls.
Conditions
- Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.