About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Provide strategic leadership to client
- Be the relationship manager between customers, ServiceNow & the partner eco-system
- Build compelling E2E value stories along the ServiceNow platform to meet customer's strategic outcomes
- Manage all Executive relationships between ServiceNow and the customer
- Build trust and deep multi-tiered relationships through assigned clients' organization, from existing teams within IT, spreading into business areas to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned client, including Licenses, Renewals and Professional Services
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7+ years of experience in client management, aligning account strategies with revenue opportunities across global enterprise accounts
- 2+ years in a Client Director or equivalent role, with a proven track record of multi-million-dollar sales success and executive-level relationship management
- Consistent track record of selling complex enterprise software to C-level executives, particularly within the manufacturing industry
- Strong point of view on industry trends and the ability to craft compelling narratives around agentification in Manufacturing
- Excellent communication and executive presence, with the ability to convey leadership, confidence, and clarity across presentations, written content, and high-level meetings
- Expertise in building and executing account strategies and operational plans for large, complex global accounts
- Proven ability to accurately forecast and achieve revenue targets in strategic sales environments
- Solid experience across IT Service M