Wise is a global technology company, building the best way to move and manage the world's money.
Responsibilities
Strategic Leadership: Lead the business operations organization in the region, identifying and capitalizing on opportunities to enhance efficiency and performance. Work closely with global heads to shape the future of the region, including location strategy and capacity planning.
Team Leadership: Lead and develop a small team of high-performing BizOps managers, guiding them to execute on key operational improvements.
Regulatory & Board Representation: Represent operations confidently and credibly in front of regulators and the board of directors.
Expansion and Growth: Collaborate with the North American leadership team on strategic expansion into new markets and regions.
Talent Development: Grow and mentor local operational leaders, hire new talent, and establish effective local ways of working, including hybrid models and career growth opportunities.
Execution in a Flat Structure: Embrace the flat organizational structure by being a leader who can both strategize and execute, getting hands dirty to solve problems and drive projects forward.
Operational Excellence: Proactively identify systemic operational vulnerabilities, lead high-impact automation projects, and drive contact deflection strategies to scale volume without linearly scaling headcount.
Strategic Planning: Translate product requirements into a sustainable servicing model and formulate both long-term strategies and actionable 6-month plans.
Data-Driven Decisions: Build, track and execute against robust KPIs, using data to uncover operational insights and eliminate customer friction points.
Location and Talent Strategy: Act as a "local office leader", owning decisions on location changes, and contributing to the hybrid work strategy. Provide key input into forecasting and hiring decisions.