About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Design and build intelligent agent workflows that coordinate specialized AI agents through controlled orchestration frameworks.
- Engineer end-to-end multi-agent pipelines — from data retrieval and reasoning to evaluation and decision-making.
- Integrate frontier AI models (OpenAI, Gemini, Claude), or fine-tuned internal models for reasoning, enrichment, and contextual decision-making — select and switch models based on complexity, cost, and accuracy trade-offs.
- Design, develop and maintain existing features, and enhance platform capabilities based on user feedback.
- Develop robust back-end services and APIs (Python or ServiceNow).
- Collaborate closely with SAM/HAM domain experts, product managers, and engineers to translate automation goals into resilient agentic systems.
- Build intuitive UIs and dashboards in Service Portal, React, or Angular.
- Leverage retrieval-augmented generation (RAG) strategies to ground AI reasoning in factual context from data sources — ensuring decisions are traceable and verifiable.
- Apply observability, logging, and traceability across all agent workflows to ensure reproducibility, reliability, and continuous improvement.
- Participate in code reviews, post-deployment analysis, and production debugging to maintain system quality and stability at scale.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 6-8 years of software development experience with strong command on any object oriented language Java/Python.
- Hands-on experience developing LLM-powered or agent-based systems using frameworks for production use cases.
- Deep understanding of REST APIs, event-driven systems, asynchronous workflows, and scalable back-end design.
- Experience implementing frontier AI models in enterprise workflow applications.
- Strong problem solving & foundation in data structures, algorithms, object-oriented design, and design patterns, with attention to performance and scalability.
- Experience deploying AI or automation systems in production, emphasizing versioning, traceability, and performance monitoring.
- Familiarity with retrieval-augmented generation (RAG), vector stores, and prompt optimization.
- Working knowledge of the ServiceNow platform or willingness to learn it.
- Strong focus on code quality, observability, logging, and traceability.
- Demonstrated ability to leverage or critically evaluate AI integration in work processes, decision-making, or problem-solving.
Conditions
- Work Persona: Flexible.
- Location: Hyderabad, India.