Head of Community

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

• Own the global community strategy and operating model: the audience thesis, the portfolio of programs, and what's built centrally vs. run in-region
• Lead, coach, and scale a global team of program and regional owners; hire the gaps, set the bar, and develop community-native operators
• Define the measurement framework that replaces activity metrics: partner with Product and Data Science to define success metrics and segment the base (non-user → occasional → high-value daily) — with recurring retained users and product adoption as the top-line outcomes
• Build community across the full range of audiences and seniority levels, with programs and voice tuned to each without fragmenting the experience
• Connect bottoms-up adoption to enterprise expansion: architect the champions, train-the-trainer, and partner ecosystem motions that turn power users inside accounts into org-wide adoption, and integrate them into how Sales and CS run strategic account plans
• Bring training, certification, enablement, and community help together into one engine that scales through champions and partners — so users experience a single path to skill-building with Claude
• Partner tightly with Brand and Comms to keep sentiment and awareness healthy: define where community shows up in Anthropic's brand and how we best serve our users
• Align community strategy proactively with product direction, launches, and pricing & packaging — owning community's job pre-launch, at launch, and post-launch, and proving it drives value for our users

• Have built and led a community or customer advocacy function at a company where community was a growth lever, not a cost center — and can point to the retention, adoption, or expansion outcomes it drove
• Have led and developed a distributed team of program owners and regional leads accountable for commercial impact
• Think in funnels and segments as naturally as you think in programs: you're comfortable putting your name on a metric in a QBR and defending how community moved it
• Have connected self-serve, bottoms-up adoption inside large accounts to enterprise expansion, and can articulate exactly where community sits in that motion
• Can flex your playbook across very different audiences — a technical, API-first developer community and an enterprise executive buyer community are different jobs, and you've done versions of both
• Operate as an integrated marketer: you've worked day-to-day with cross-functional teams and have strong opinions about how community stays customer-first
• Are comfortable partnering with Product and Data Science to define usage quality, instrument it, and hold your team to it
• Write and communicate clearly, hold a room with both a Staff engineer and a CIO, and are energized by ambiguity and building at speed
• Strong candidates may also have: Run community or advocacy at a company operating both a PLG / self-serve motion and an enterprise sales motion at the same time
• Built or led a recognized champions, ambassadors, or advocacy program at a company known for the model
• Experience with developer tools, infrastructure, or AI products, and credibility with technical audiences
• Built the measurement plumbing for a community function before including cohorting, attribution, and usage segmentation
• International experience standing up or scaling community in-region (EMEA, Japan/APAC) with a clear philosophy on what runs centrally vs. locally
• A track record of listening to communities and building user trust through hard moments alongside a Comms team
• Background spanning more than one of: community, customer marketing, developer relations, customer education/enablement, or growth

• Role-specific policy: For this role, we expect staff to be able to work from our San Francisco or New York office at least once a month for cross-functional stakeholder engagement. Additionally, this role will require up to 40% travel for events and customer engagements.
• Annual Salary: $400,000 — $400,000 USD