Product Designer

At Gusto, HR Experiences (HRX) helps small businesses get expert HR help right inside the product. Instead of hunting through forms and menus — or Googling what the law requires — a customer can simply say what they need, and Gusto does the rest: taking the action, answering the question, or bringing in a human expert when the stakes are high.

As a Product Designer on HRX, you'll shape these AI-native experiences end to end, in a domain where getting it right builds real trust — and getting it wrong has real consequences for our customers.

• Shape AI-native HR experiences end to end — where the customer says what they need and the product delivers the right outcome, without exposing the underlying complexity.
• Lead service design across a two-sided experience — journey mapping and blueprinting the routing and handoffs between the customer, the AI, and human HR experts.
• Make and defend judgment calls about AI outputs — when they're ready to ship, when to keep a human in the loop, and when they shouldn't ship at all — designing for failure so trust holds in the hard moments.
• Ground the work in a specific customer and hold a high craft bar from strategy through pixel-level execution.
• Partner with PM, engineering, and data as a co-owner of product direction — framing ambiguous problems early and spearheading clarity when the picture isn't yet clear.
• Work in fast cycles: set a clear target for an experience, ship real things to customers, and let what you learn sharpen the direction.
• Conduct and direct research with customers and HR experts to validate decisions in a high-stakes, compliance-sensitive domain.

• 8+ years of product design experience owning and shipping work in a B2B SaaS environment, with robust craft across web.
• Experience designing AI-enabled or conversational experiences shipped to real users — and you can speak concretely to how you handled uncertainty, errors, and human override.
• Experience in service design for products with two sides or multiple stakeholders. You should have real journey mapping and blueprinting experience. This includes operational handoffs and should not be limited to workshop exercises.
• Judgment to evaluate and direct AI outputs — knowing when to use them, when to override them, and how to raise the bar — especially where the cost of being wrong is high.
• Comfort with ambiguity — you frame the problem, scope the work, and proceed forward without waiting for perfect information.
• Well-developed collaboration and communication across design, product, engineering, and data.

• Cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors.