About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Manager, Billing & Collections based in Canada.
Responsibilities
- Product strategy and roadmap ownership: Define and execute the long-term product vision, strategy, and multi-quarter roadmap for billing and collections, balancing customer value, revenue opportunities, financial risk, and engineering complexity
- Customer and market insights: Develop a deep understanding of customer needs, industry trends, competitive offerings, and business challenges through customer feedback, market research, and product analytics
- Billing and payment optimization: Drive improvements across subscription management, recurring payments, invoicing, payment processing, collections, payment recovery, customer notifications, and automated workflows
- Cross-functional product leadership: Collaborate with engineering, design, data science, finance, legal, compliance, customer success, and go-to-market teams to define requirements, prioritize initiatives, and deliver reliable product experiences
- Data-driven decision-making: Establish and monitor key product performance indicators, using analytics, experimentation, and customer feedback to guide prioritization and evaluate product effectiveness
- Payment recovery and churn reduction: Identify opportunities to improve payment success rates, reduce involuntary customer churn, optimize collections processes, and increase recovered revenue
- Innovation and automation: Explore and implement automation and AI-powered capabilities where they can meaningfully improve payment outcomes, operational efficiency, risk management, and customer experiences
- Product delivery and execution: Translate complex business and customer challenges into clear product requirements, communicate priorities effectively, and maintain momentum across product development and launch activities
- Stakeholder alignment: Build consensus among technical and non-technical stakeholders, communicate product decisions and trade-offs, and ensure alignment between product investments and organizational objectives
- Performance measurement and continuous improvement: Evaluate product adoption, customer feedback, revenue impact, cost efficiency, and risk reduction to ensure roadmap investments deliver measurable results
Requirements
- At least 10 years of product management experience, with a proven track record of owning complex products from strategic planning through development, launch, and ongoing optimization
- Professional experience in payments, billing, financial technology, SaaS subscriptions, commerce, or a closely related product domain
- Strong customer empathy and the ability to translate customer needs, market opportunities, and business challenges into clear product strategies and measurable outcomes
- Excellent analytical and business judgment skills, with experience using product metrics, experimentation, and data insights to guide prioritization and evaluate performance
- Demonstrated success developing product visions, managing multi-quarter roadmaps, prioritizing competing initiatives, and balancing customer value, revenue, risk, and technical constraints
- Effective cross-functional leader who can align engineering, design, data, finance, legal, compliance, and customer-facing stakeholders around shared objectives
- Exceptional written and verbal communication skills, with the ability to explain complex concepts, articulate trade-offs, and influence executives, technical teams, and business stakeholders
- Comfortable navigating ambiguity, solving complex problems, making informed decisions, and maintaining execution momentum in a dynamic environment
- Experience with subscription billing, payment recovery, dunning management, payment routing, fraud and risk management, or API-based platforms is highly valued
- Familiarity with data-driven product development, AI-powered capabilities, automation, and intelligent payment workflows is an advantage
- Results-oriented mindset, with the ability to connect product investments to measurable improvements in revenue, payment performance, customer retention, operational efficiency, and risk reduction
- Comfortable working in a remote-first, collaborative environment and leading initiatives across distributed, multidisciplinary teams
Conditions
- Competitive compensation: Annual base salary ranging from CAD $142,000 to CAD $181,400 for Canada-based candidates, depending on experience, qualifications, skills, and geographic considerations
- Additional compensation opportunities: Eligible employees may receive bonuses, equity, or other incentive-based compensation, where applicable
- Flexible paid time off: An open PTO policy