About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr Business Intelligence Analyst based in the United States.
Responsibilities
- Design, develop, and maintain high-quality dashboards and data visualization products that support customer experience strategy, journey management, and operational decision-making.
- Collaborate with customer experience leaders, analysts, and business partners to translate business questions into effective visual structures, defining appropriate metrics, comparisons, and drill-down paths before development.
- Build dashboards for customer journeys, conversion funnels, digital adoption, customer experience indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), customer effort, and operational performance.
- Create intuitive visual experiences with thoughtful layouts, clear information hierarchy, accessible design, and interactive features that help users identify trends, drivers, and trade-offs quickly.
- Partner with BI engineers and data teams to ensure datasets support dashboard requirements, performance, and accuracy.
- Validate data, troubleshoot inconsistencies, and maintain reliable reporting solutions that stakeholders can trust.
- Establish and promote dashboard visualization standards, documentation practices, and reusable approaches to improve consistency across reporting products.
- Gather stakeholder feedback and review dashboard usage patterns to identify opportunities to improve usability, adoption, and decision-making effectiveness.
- Translate complex analytical findings into clear visual narratives that enable executive, strategic, and operational audiences to take informed action.
Requirements
- Bachelor's degree or equivalent practical experience in business intelligence development or a related field.
- At least three years of experience developing and maintaining dashboards using Power BI, Tableau, or comparable business intelligence tools.
- Strong understanding of data visualization principles, dashboard user experience (UX), information hierarchy, and interactive reporting design.
- Demonstrated ability to transform complex datasets and analytical findings into clear, compelling, and actionable visual stories.
- Hands-on experience with Power BI, Tableau, or similar visualization platforms.
- Working knowledge of DAX, Power Query, SQL, or equivalent data transformation and analytical logic.
- Familiarity with customer journey analytics, customer experience metrics, digital product analytics, or operational performance reporting is preferred.
- Ability to collaborate effectively with technical teams, business stakeholders, and senior leaders to define reporting requirements and deliver practical solutions.
- Strong communication and problem-solving skills, with the ability to clarify business needs and explain insights to audiences with varying levels of technical expertise.
- Attention to detail and a commitment to data accuracy, dashboard reliability, accessibility, and continuous improvement.
- Ability to work independently and manage multiple reporting priorities in a remote working environment.
Conditions
- Annual compensation range of $83,500–$106,000 USD, with actual offers based on job-related knowledge, education, skills, experience, and work location.
- Eligibility for performance-based incentives as part of the total compensation package.
- Medical, dental, and vision benefits.
- Health Savings Account (HSA) contributions and matching.
- Dependent Care Flexible Spending Account (FSA) matching.
- 401(k) matching.
- Uncapped paid time off.
- Paid parental leave.
- Personal finance and healthcare financial literacy programs.
- Ongoing education opportunities and tuition assistance.
- Gym and fitness reimbursement, along with wellness program incentives.
- Remote position within the United States.
- Structured onboarding experience, including an in-person training component held at headquarters once per quarter. Required travel and accommodation expenses are covered. Initial onboarding may begin virtually, followed by attendance at a later onsite session.
- Commitment to equal employment opportunities and reasonable accommodations for candidates and employees with qualifying disabilities.